Our dedicated support team is available around the clock to assist you. Choose your preferred contact method and get help within minutes.
Choose the fastest way to reach our support team
Instant support from our team. Average response time under 1 minute.
Send detailed inquiries. We respond within 2-4 hours.
Speak directly with our support team. Available 24/7.
Dedicated account managers for VIP members.
Have a question or concern? Fill out the form and our support team will get back to you as soon as possible. We typically respond within 2-4 hours during business hours and within 24 hours on weekends.
Quick answers to common questions
You can reach our support team through live chat (fastest), email at support@fairplay.ph, phone at +63 2 8888 8888, or by filling out the contact form on this page. Live chat is available 24/7 with response times under 1 minute.
FairPlay customer support is available 24 hours a day, 7 days a week, 365 days a year. Whether it's a holiday or the middle of the night, our team is always ready to assist you.
Live chat responses are typically under 1 minute. Email inquiries are answered within 2-4 hours during business hours. Phone support provides immediate assistance. Contact form submissions receive responses within 24 hours.
Yes! Our support team is fluent in both English and Tagalog. Feel free to communicate in whichever language you're most comfortable with.
Please provide your registered email address or username, a clear description of your issue, and any relevant screenshots or transaction IDs. This helps us resolve your inquiry faster.
Visit us at our headquarters in Metro Manila
One Corporate Centre, 7th Floor
Julia Vargas Ave, Ortigas Center
Pasig City, Metro Manila 1605
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed (Online support available)
+63 2 8888 8888
Toll-free: 1-800-FAIRPLAY
International: +63 917 123 4567
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